Rancho Family Medical Group Physicians are available to authorize prescription renewals for our patients when appropriate.

Do You Need a Prescription Refill?

  1. Call your pharmacy 4-5 days before you run out. If you use a mail order (3 month supply) service (ie. Express-Scripts, RX Solutions), contact them at least 1-2 weeks prior.
  2. Ask your pharmacist to send us a prescription refill request electronically instead of by fax. Once received by us, your physician may authorize a refill, if appropriate.
  3. Login to your patient portal and submit a request for a refill.
  4. If you have not been seen by your physician recently, refills may be denied, especially if you have high blood pressure or diabetes. Blood tests and physical may be advised.
  5. Please allow 72 business hours for responses to all refill requests.
  • Those with diabetes should be seen every 3 to 6 months
  • Those with high blood pressure (hypertension) should be seen at least every 6 months or less
  • Those with thyroid conditions should be seen at least once per year.
  • Those with controlled substance prescriptions need a follow up appointment at least every 3 months.

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